Refund policy
We want customers to be satisfied with purchases made from palmensmall.
For this policy, eligible return requests may be submitted within 30 days after delivery.
Return Eligibility
Returned items should generally be:
- Unworn and unused
- In substantially the same condition as received
- Free from customer-caused damage
- Returned with original tags and packaging where reasonably possible
Items that have been significantly worn, altered, washed, or damaged after delivery may not qualify for return.
How to Request a Return
Before sending any item back, please contact:
Email: eymundoreenholt2156@hotmail.com
Phone: 510-499-8520
Please provide:
- Order number
- Customer name
- Email address
- Product you wish to return
- Reason for the return
Please wait for return instructions before sending the item.
Return Address
Approved returns should be sent to:
palmensmall
4185 Clifford Street
Oakland, California 94621
United States
Damaged, Defective, or Incorrect Items
If you receive an incorrect, damaged, or defective product, please contact us as soon as reasonably possible.
Please provide your order number and photographs showing the issue where appropriate.
After review, we may offer a replacement, refund, or another appropriate solution.
Refunds
Once a returned product has been received and inspected, we will notify you of the refund status.
Approved refunds will normally be issued to the original payment method.
Your bank or payment provider may require additional time to process and display the refund.
Return Shipping
If a return results from an incorrect, defective, or damaged product sent by us, we will provide appropriate return instructions.
For returns due to change of mind, personal preference, or incorrect size selection by the customer, return shipping costs may be the customer's responsibility unless otherwise required by applicable law.
Exchanges
If you need a different size or product, contact us at:
eymundoreenholt2156@hotmail.com
Last Updated: September 28, 2026